Designing a Better Rent Experience
|Work Type||UX Design, UI Design|
RentCheck hired my company for help in addressing specific User Experience needs in their multi-platform app to help property managers conduct remote inspections on housing leases.
RentCheck is a tool property managers and tenants use to manage the property inspection stage of renting a property. My work focused on improving the most important UX flows in the core product, across web and mobile.
Flag for Maintenance
The company asked for help in expanding one of their newer features that enables rental tenants to document items in their home that needed maintenance work from property management. While some of the flow had been established, they needed help expanding it to allow for pictures that were already being captured in the report. After a few rounds of iteration, I delivered an updated flow that enabled the new feature for users but also fit into the existing and established workflow of the product.
Proposed UX flow for a "maintenance flagging" feature, shown on mobile
A central feature of the product is to enable users to generate printable PDF reports of a tenant's inspection. The previous implementation was never designed to be printed out and didn't contain a spot for important details like the property management company's logo.
Another improvement made in the updated design was to include a "summary" section at the top of the report, so users could reference the top-level details without having to flip through all the pages (which could be 20-50+ pages at times).
Updated layout designs focus on scanability and reducing the amount of pages used
One of the primary users, property managers, use the Inspections List of the web app to get a quick view of the current state of inspections for properties they oversee. We made many improvements to the overall page including adding new methods of sorting & filtering, adding a system for displaying notifications to users, and improving the layout & hierarchy of the page itself.
Before and after comparison of the Inspections list mockup for web